Lifescripts : what to say to get what you want in 101 of life's toughest situations
TITLE_DISPLAY:
Lifescripts : what to say to get what you want in 101 of life's toughest situations
个人著者:
出版信息:
New York : Macmillan USA, c1996.
格式:
图书
物理描述:
xviii, 446 p. : col. ill. ; 24 cm.
附加著者:
ISBN:
9780020360483
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摘要
摘要
Whether you're looking for a new job, leaving an old one, cold calling a new account, laying off a subordinate, confronting a back-stabber, dealing with sexual harassment, returning food in a restaurant, or calming an irate client, Lifescripts tells you exactly how to do it and what to say.
目录
Introduction The Secret of Using Lifescripts | p. xiii |
Part I Lifescripts for the Office | |
Chapter 1 Lifescripts for Job Hunting | |
1 Cold Calling for an Informational Interview | p. 5 |
2 Asking a Manager for Job-Hunting Advice | p. 9 |
3 Asking a Current Supervisor for a Job Recommendation | p. 13 |
4 Responding to a Salary Offer | p. 17 |
5 Interviewing for a Career-Shift Job | p. 21 |
6 Responding to Tough Interview Questions | p. 25 |
Chapter 2 Lifescripts for Dealing with Superiors | |
7 Asking for a Salary Increase | p. 31 |
8 Asking for a Promotion | p. 35 |
9 Asking for Flextime | p. 39 |
10 Asking for Emergency Leave | p. 43 |
11 Asking for an Increased Budget | p. 47 |
12 Breaking Bad News to a Boss | p. 51 |
13 Maximizing a Performance Review | p. 55 |
14 Asking for a Salary Advance | p. 59 |
15 Meeting a New Boss | p. 63 |
16 Justifying an Expense Report | p. 67 |
17 Pitching a Reluctant Supervisor | p. 71 |
18 Refusing an Assignment | p. 75 |
19 Asking for a Deadline Extension | p. 79 |
20 Asking for Relief from an Assignment | p. 83 |
21 Asking Someone to Become Your Mentor | p. 87 |
22 Asking for a Lateral Reassignment | p. 91 |
Chapter 3 Lifescripts for Dealing with Subordinates | |
23 Criticizing a Subordinate's Work | p. 97 |
24 Turning Down a Raise Request | p. 101 |
25 Adding Responsibilities without Adding Pay | p. 105 |
26 Changing a Subordinate's Job Status to Part-Time | p. 109 |
27 Announcing a Salary Reduction | p. 113 |
28 Warning a Subordinate to Stop Drinking | p. 117 |
29 Fixing a Flextime Problem | p. 121 |
30 Turning Down a Promotion Request | p. 125 |
Chapter 4 Lifescripts for Office Politics and Behavior | |
31 Confronting a Backstabbing Peer | p. 131 |
32 Ratting on a Colleague | p. 135 |
33 Complaining About an Immediate Superior's Behavior | p. 139 |
34 Confronting a Sexual Harasser | p. 143 |
35 Tactfully Suggesting Better Hygiene | p. 147 |
36 Suggesting No Further Drinking to a Peer | p. 151 |
37 Dealing with a Sexual Harassment Charge Between Subordinates | p. 155 |
38 Going Over Your Boss's Head | p. 159 |
Chapter 5 Lifescripts for Terminations | |
39 Giving Two Weeks' Notice to Your Boss | p. 165 |
40 Negotiating for More Severance | p. 169 |
41 Firing an Employee | p. 173 |
Part II Lifescripts for Business | |
Chapter 6 Lifescripts for Customers and Clients | |
42 Cold Calling a Potential Client | p. 181 |
43 Explaining an Overcharge to a Client | p. 185 |
44 Breaking Bad News to a Client | p. 189 |
45 Refusing a Client's Request | p. 193 |
46 Resurrecting a Former Client | p. 197 |
47 Dealing with a Client Who Is Angry with Your Staff | p. 201 |
48 Correcting a Client's Behavior | p. 205 |
49 Apologizing to a Client for Your Own Mistake | p. 209 |
Chapter 7 Lifescripts for Lenders and Investors | |
50 Being Interviewed by an Institutional Investor | p. 215 |
51 Asking an Institutional Investor for More Money | p. 219 |
52 Approaching a "Friendly" Investor | p. 223 |
53 Asking a "Friendly" Investor for More | p. 227 |
54 Asking an Institutional Lender for More | p. 231 |
55 Asking an Institutional Lender to Recast Terms | p. 235 |
56 Approaching a "Friendly" Lender | p. 239 |
57 Asking a "Friendly" Lender to Recast Terms | p. 243 |
58 Approaching the Representative of a Family Lender | p. 247 |
Chapter 8 Lifescripts for Vendors | |
59 Asking a Vendor to Reduce a Price | p. 253 |
60 Complaining to a Vendor About Service | p. 257 |
61 Getting a Vendor to Come in with a Very Low Bid | p. 261 |
62 Asking a Vendor to Accelerate Work | p. 265 |
Chapter 9 Lifescripts for Partners | |
63 Asking a Partner to Do More Work | p. 271 |
64 Asking a Partner to Improve Behavior | p. 275 |
65 Asking a Partner to Contribute More Money | p. 279 |
66 Complaining to a Partner About One of His Family Members | p. 283 |
Chapter 10 Lifescripts for Sales | |
67 Renegotiating a Price with a Client or Customer | p. 289 |
68 Explaining a Delay to a Client or Customer | p. 293 |
69 Overcoming Stalls When Selling | p. 297 |
Part III Lifescripts for Personal Finance | |
Chapter 11 Lifescripts for Consumer Issues | |
70 Complaining About a Service Provider's Work | p. 305 |
71 Returning Unwanted Merchandise for a Cash Refund | p. 309 |
72 Asking a Craftsperson to Redo Work | p. 313 |
73 Getting a Manufacturer to Honor an Expired Warranty | p. 317 |
74 Appealing a Bureaucratic Decision | p. 321 |
75 Returning a Meal in a Restaurant | p. 325 |
76 Suggesting an Overcharge Took Place | p. 329 |
77 Requesting Better Service from a Professional | p. 333 |
78 Setting a Professional's Fee | p. 337 |
79 Terminating a Relationship with a Professional | p. 341 |
Chapter 12 Lifescripts for Creditors and Lenders | |
80 Asking a Creditor for More Time | p. 347 |
81 Arguing a Creditor Out of Collection | p. 351 |
82 Explaining a Prior Bankruptcy to a Lender | p. 355 |
83 Appealing a Loan Rejection | p. 359 |
84 Asking for a Lower Interest Rate on Your Credit Card | p. 363 |
85 Handling a Telephone Call from a Bill Collector | p. 367 |
Chapter 13 Lifescripts for the Family | |
86 Discussing Funeral Planning with Your Parents | p. 373 |
87 Discussing Funeral Costs with Siblings | p. 377 |
88 Discussing Parents' Elder Care Costs with Siblings | p. 381 |
89 Splitting a Deceased Parent's Personal Property | p. 385 |
90 Offering Financial Help to Parents | p. 389 |
91 Asking a Parent for Money in an Emergency | p. 393 |
92 Asking a Parent for Money in a Nonemergency | p. 397 |
93 Discussing Wedding Expenses with Parents | p. 401 |
94 Suggesting a Prenuptial Agreement with Your Future Spouse | p. 405 |
95 Negotiating a Big-Ticket Purchase with Your Spouse | p. 409 |
96 Debating Vacations with Your Spouse | p. 413 |
97 Discussing Potential Relocation with Your Spouse | p. 417 |
98 Raising the Issues of AIDS Testing and Safe Sex Practices | p. 421 |
99 Breaking an Engagement | p. 425 |
100 Ending a Friendship | p. 429 |
101 Asking Your Spouse to Lose Weight | p. 433 |
Macmillan USA,
图书
Pollan, Stephen M.
Pollan, Stephen M.
Levine, Mark, 1958-
1996
9780020360483
New York : Macmillan USA, c1996.
SD_ILS:577806
158.2 P76L
Lifescripts : what to say to get what you want in 101 of life's toughest situations
Lifescripts : what to say to get what you want in 101 of life's toughest situations
Lifescripts : what to say to get what you want in 101 of life's toughest situations
Lifescripts :
Pollan, Stephen M.
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