101 ways to improve your communication skills instantly

Have you ever embarrassed yourself by making a grammatical error in an important interview or conversation? Crisp how-to tips and techniques are presented bullet style for beginners and pros alike. Discover your strong points and areas that need attention. Learn what works and what's holding you back. Works in the boardroom as well as the bedroom for improved results.

Part I Communication
Speaking	p. 1
Know What You Want to Say
Control Fear
Stop Talking and Listen
Think Before You Talk
Believe in Your Message
Repeat Major Points
Find Out What Your Listener Wants
Techniques	p. 8
Define Acronyms
Reduce Jargon
Level Objections
Use Humor
Use Anecdotes and Stories
Ask for Feedback
Increase Your Vocabulary
Eliminate Audible Pauses
Enunciate Clearly
Practice Pronouncing Words Properly
Exercise Tongue, Jaws, and Lips
Make Eye Contact
Gesture
Pause
Speak More Slowly
Speak Faster
Vary Your Volume
Watch Your Tone
Record Your Voice
Listening	p. 27
Prepare to Listen
Focus on the Speaker
Screen Out Distractions
Concentrate on the Message
Listen to Tapes While You Commute
Speaking and Listening	p. 32
Ask Questions
Avoid Daydreaming
Accept Accents
Use Mind-Mapping
Interview
Complaints
Telephone
Attend a Toastmasters Meeting
Part II Speaking and Writing
Key Points	p. 40
Write a Purpose Statement
Use an Outline
Transfer Negative Emotions to Paper
Get to the Point Quickly
Explain Abstract Words
Use Absolutes and Generalities Sparingly
Ask for What You Want
Use Active Verbs
Use Gender Neutral Language
Cite Source of Statistical Data
Illustrate with Personal Examples
Express Emotion
Keep It Simple
Paint Verbal Pictures
Be Concise
Support Statements with Details
Watch Semantics
Quote Authorities
Consult Experts
Suppress Emotion
Writing	p. 60
Keep a Journal
Take Notes
Write Personal Notes
Write More Effective Business Letters
Use Short Sentences
Communicate Online
Part III General Tips
Reading	p. 66
Read
Keep Up with Current Events
Read Something Inspirational
Use the Internet
Nonverbal	p. 70
Presence
Give Nonverbal Cues
Check Your Posture
Dress Appropriately
Smile
Touch
Shake Hands Properly
Attitude	p. 77
Intend to Improve
Visualize
Be Flexible
Be Likable
Commit to Being Truthful
Empathize
Don't Take Yourself Too Seriously
Eliminate Negative Feelings
Be Receptive to New Ideas
Take Responsibility
Respect the Other Person's Point of View
Recognize the Impact of Stress on Communication
Be Real
Check Your Attitude
Behavioral	p. 91
Laugh
Use Good Manners
Recognize Manipulative Behavior
Recognize Condescending Manners
Avoid Words that Hurt
Change Abrasive Behavior
Handle Disagreements with Tact
Miscellaneous	p. 98
Organize Productive Meetings
Consider Experience Level
Understand the Importance of Timing
Present a Good Personal Image
About the Authors	p. 102
For Further Reading	p. 104
Index	p. 106

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