"Emotional Intelligence (EI), the ability to perceive, understand, manage, monitor, and use both one's own and others' feeling and emotions to guide future thinking and action is one of the most important, and overlooked, qualities in determining success on the job, and in life. People with high EI tend to be above average both in their verbal and non-verbal communication skills and in their ability to cope with stress. These are essential abilities for trainers, leaders, and others who must generate and maintain enthusiasm, confidence, and cooperation in the workplace." "Caldwell and Gravett present look at how and why to use EI to move your team forward, including tips and best practices from training experts and information about tools such as the Myers-Briggs Type Indicator and a method to meaningfully measure learning. They also examine how EI can help move the individual manager or trainer forward in their career."--BOOK JACKET.