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摘要
摘要
Libraries are integral parts of communities, and patrons have visited them in record numbers over recent years. According to the American Library Association, 64 percent of people surveyed in the United States have visited their local libraries in the past year. Branch librarians especially are striving to meet the various needs of their communities - in addition to books and Internet access, many branch libraries have videos, books on tape and CD, DVDs, and even art prints available to their patrons. This handbook covers a wide variety of issues that the branch librarian must deal with every day. Chapters are devoted to mission statements (the Dallas Public Library and Dayton Metro Library mission statements are highlighted as examples), library systems, boards of trustees, friends of libraries, administration, bosses, professionalism, professional organizations, time management, effective supervision, staffs, security guards, computer databases, courier services, branch management, collection development, service desks, homeschoolers, Spanish-speaking patrons, homeless patrons, problem patrons, community, programming, and outreach.
评论 (2)
《书目》(Booklist)书评
Rivers, manager of a branch of the Charleston County Library System in Charleston, South Carolina, provides a commonsense approach to branch management. The handbook fills a gap in the literature and provides a single source for help with branch management. It is a handy guide with lots of information on a variety of topics, including supervision, anger and stress management, and how to avoid some common mistakes. Chapters deal with staff and patron issues, emergency procedures, policies and paperwork, facilities, automation, collection development, circulation, community relations, programs and outreach, reference services, and career plans. Appendixes contain some of the most important guidelines from ALA and other sources. For added interest, Rivers' sober approach to librarianship may be compared with the irreverent Biblia's Guide to Warrior Librarianship, 0 by Aussie library media specialist Amanda Credaro (Libraries Unlimited, 2003). Recommended for all public libraries, new managers, or existing managers. --Diana Kirby Copyright 2005 Booklist
《图书馆杂志》(Library Journal )书评
Rivers, the manager of the Saint Andrews Regional Library, a branch of the Charleston County Library System, SC, attempts to address the broad spectrum of a branch librarian's responsibilities. Her guide covers mission statements, library systems, administration, effective supervision, personal and staff management, collection development, patron issues, and dealing with computers and other equipment. Unfortunately, Rivers's tract provides a superficial survey of branch-level library work. By skimming the surface, the guide leaves the reader wanting to get a better look at the fish down below. Sweeping generalizations and pat analysis prevail, with minimal detail on management techniques, conflict resolution, work plan creation, or performance evaluations. A more conventional management book would be better suited to guiding a new branch librarian in these areas. The text improves when addressing a few library-specific topics such as customer service and maintaining the correct collection for the neighborhood. Nonetheless, the territory covered will be familiar to any branch manager, experienced or otherwise. This book seems best suited for a library student desiring an overview of branch management. A nice stab at a difficult task, but the ideal guide still remains to be written.-Jeff Ayers, Seattle P.L. (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.
目录
Introduction | p. 1 |
1 The Mission Statement | p. 3 |
2 The Library System | p. 6 |
3 Outside Support for the Library | p. 11 |
4 The Library Administration and You | p. 14 |
5 Managing Yourself, Part 1: The Professional | p. 18 |
6 Managing Yourself, Part 2: The Worker | p. 27 |
7 Effective Supervision | p. 34 |
8 Managing Your Staff, Part 1: Getting to Know Them | p. 54 |
9 Managing Your Staff, Part 2: Day-to-Day Operations | p. 62 |
10 Managing Your Staff, Part 3: Performance and Other Matters | p. 71 |
11 Computers and Other Equipment | p. 78 |
12 Managing the Branch, Part 1: Paperwork and Procedures | p. 83 |
13 Managing the Branch, Part 2: The Infrastructure | p. 92 |
14 Managing the Branch, Part 3: In Case of Emergency | p. 106 |
15 Collection Development | p. 110 |
16 Service Desks | p. 119 |
17 Patrons with Special Needs | p. 127 |
18 Your Community | p. 132 |
19 Programming | p. 138 |
20 Outreach | p. 154 |
21 Your Career Plans | p. 156 |
Appendix A The Freedom to Read Statement | p. 157 |
Appendix B The Family and Medical Leave Act of 1993 | p. 161 |
Appendix C Explaining Electronic Information Resources to Users | p. 162 |
Appendix D The Freedom to View Statement | p. 165 |
Appendix E American Library Association Preservation Policy | p. 166 |
Appendix F The Library Bill of Rights | p. 169 |
Appendix G Guidelines for Information Services | p. 170 |
Appendix H Code of Ethics of the American Library Association | p. 175 |
Appendix I Guidelines for Medical, Legal, and Business Responses in Information Services | p. 177 |
Appendix J Library Services for the Poor | p. 182 |
Appendix K Guidelines for Library Services to Older Adults | p. 184 |
Appendix L ALA Policy on Library Services for People with Disabilities | p. 188 |
Appendix M Confidentiality of Library Records | p. 192 |
Appendix N Access to Electronic Information, Services, and Networks: An Interpretation of the Library Bill of Rights | p. 194 |
Bibliography | p. 197 |
Index | p. 199 |