Dedication | p. iii |
Identifying and Analyzing User Needs: A Practical Manual on Disk |
Table of Contents for Manual on Disk | p. ix |
Figures and Worksheets from Manual on Disk | p. xi |
Foreword | p. xiii |
Preface | p. xv |
Acknowledgments | p. xix |
Chapter 1 Getting involved | p. 1 |
What Is a Community Information-Needs Analysis? | p. 2 |
What a Community Information-Needs Analysis Is Not | p. 3 |
Assumptions Behind the Process | p. 4 |
Issues Behind the Need | p. 6 |
Reasons for Conducting an Information-Needs Analysis | p. 8 |
Fitting into the Planning Process | p. 10 |
Summary | p. 12 |
Chapter 1 Readings | p. 13 |
Chapter 2 Laying the Groundwork | p. 15 |
Involving Others | p. 15 |
Getting Administrative Support | p. 17 |
Getting Middle Management and General Staff Support | p. 18 |
Responding to Staff Concerns | p. 20 |
Setting Up Logistical Procedures | p. 25 |
Accomplishing Initial Tasks | p. 29 |
Making Initial Decisions | p. 32 |
Summary | p. 37 |
Chapter 2 Readings | p. 38 |
Chapter 3 Preparing to Conduct a Study | p. 41 |
Resources | p. 41 |
Identifying Stakeholders | p. 45 |
Ethical Considerations | p. 47 |
Chapter 3 Readings | p. 48 |
Chapter 4 Framing Questions and Choosing Tools | p. 51 |
Framing the Research Questions | p. 51 |
Which Techniques for Which Question | p. 68 |
Chapter 4 Readings | p. 73 |
Chapter 5 Designing Data-Gathering Instruments | p. 75 |
Asking Patrons: General Principles | p. 76 |
Person-to-Document | p. 102 |
Summary | p. 119 |
Chapter 5 Readings | p. 120 |
Chapter 6 Using In-House Data and Drawing Samples | p. 125 |
In-House Data | p. 125 |
Community Data | p. 132 |
Sampling Techniques and Principles | p. 133 |
Chapter 6 Readings | p. 149 |
Chapter 7 Launching a Study | p. 153 |
Scheduling | p. 153 |
Training for Each Data-Gathering Technique | p. 155 |
Maintaining the Data Gathering | p. 163 |
Chapter 7 Readings | p. 164 |
Chapter 8 Analyzing the Results | p. 167 |
Developing an Overview | p. 168 |
Running the Statistical Analysis | p. 169 |
Running the Narrative Analysis | p. 179 |
Drawing Conclusions | p. 183 |
Summary | p. 186 |
Chapter 8 Readings | p. 186 |
Chapter 9 Sharing the Results | p. 189 |
Frameworks for Sharing | p. 189 |
Communicating with Administration, Staff, and Public | p. 194 |
Chapter 9 Readings | p. 197 |
Chapter 10 Acting on the Results | p. 199 |
Managing Data | p. 199 |
Building the Momentum for Change | p. 200 |
Refining Priorities | p. 201 |
Monitoring Progress | p. 202 |
Analyzing Change | p. 203 |
Making Recommendations for the Next Study | p. 204 |
Chapter 10 Readings | p. 205 |
Appendices |
Appendix A Academic Library Study | p. 207 |
Appendix B Public Library Study | p. 223 |
Appendix C School Library Study | p. 241 |
Appendix D Statistical Reports Generated by Various OPACs | p. 261 |
Suggested Readings | p. 271 |
Works Cited | p. 279 |
Glossary | p. 295 |
Index | p. 299 |
About the Author | p. 307 |