《书目》(Booklist)书评
Whereas other writers may hint that improving workplace communication will improve employee performance, organizational consultant Douglas makes a direct link between effective communication and increased productivity. The key to better communication, he argues, is in understanding the different styles of communication. Building a grid based on the four major types of communicator--director, expresser, thinker, and harmonizer--Douglas describes 16 different styles and explains how these different styles interact. He includes various assessment surveys, case studies, and techniques to help analyze one's own style and the styles at work in one's organization. Douglas also identifies the tools of productive communication that lead to more effective resolution of conflicts, well-managed meetings, better handling of day-to-day matters (such as time management and making presentations), and an improved understanding of organizational culture. --David Rouse