Strategic information management : challenges and strategies in managing information systems

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Today there are few organizations that can afford to ignore information technology and few individuals who would prefer to be without it. As managerial tasks become more complex, so the nature of the required information systems changes from structured, routine support to ad hoc, unstructured, complex enquiries at the highest levels of management. As with the first three editions, this fourth edition of Strategic Information Management: Challenges and Strategies in Managing Information Systems presents the many complex and inter-related issues associated with the management of information systems. This book provides a rich source of material reflecting recent thinking on the key issues facing executives in information systems strategic management. It draws from a wide range of contemporary articles written by leading experts from North America, Asia, and Europe.

Designed as a course text for MBA, Master's level students, and senior undergraduate students taking courses in information management, it also provides a wealth of information and references for researchers. New to this edition are updated readings addressing current issues and the latest thinking in information management.

R. D. GalliersG. Piccoli and B. IvesR. D. Galliers and A. R. SutherlandM. J. EarlA. L. Lederer and V. SethiA. Teubner and M. MockerJ. W. RossR. Agarwal and V. SambamurthyL. P. WillcocksM. L. Kaarst-BrownS. Kanungo and S. Sadavarti and Y. SrinivasP. WeillD. E. Leidner and R. C. Beatty and J. M. MackayR. R. NelsonS. Rivard and L. Raymond and D. VerreaultA. Dennis and I. VesseyA. Dulipovici and R. BaskervilleC. Soh and S. K. SiaS. Newell and J. C. Huang and R. D. Galliers and S. L. PanE. L. Wagner and S. V. Scott and R. D. GalliersS. Cullen and P. Seddon and L. P. WillcocksJ. W. Rottman and M. C. Lacity

List of Contributors	p. ix
Preface	p. xxi
Acknowledgments	p. xxv
Part 1 Foundations	p. 1
1 Conceptual Developments in Information Systems Strategy--Reflections on Information Systems Strategizing	p. 5
2 Sustaining Competitive Advantage--IT-Dependent Strategic Initiatives and Sustained Competitive Advantage: A Review and Synthesis of the Literature	p. 34
3 The Evolving Information Systems Strategy--Information Systems Management and Strategy Formulation: Applying and Extending the "Stages of Growth" concept	p. 69
4 Approaches to Information Systems Planning--Experiences in Strategic Information Systems Planning	p. 96
5 The Information Systems Planning Process--Meeting the Challenges of Information Systems Planning	p. 124
Part 2 Components of Information Systems Strategy	p. 143
6 Information Strategy--Towards A Comprehensive Model of Information Strategy	p. 147
7 Information Technology Strategy--Creating A Strategic It Architecture Competency: Learning in Stages	p. 171
8 Information Management Strategy--Principles and Models for Organizing the It Function	p. 189
9 Evaluating the Outcomes of Information Systems Plans--Managing Information Technology Evaluation: Techniques and Processes	p. 209
Part 3 Management Perspectives and Considerations	p. 227
10 The CIO Role--Understanding An Organization's View of the CIO: The Role of Assumptions About It	p. 233
11 Organizational Culture--Relating It Strategy and Organizational Culture: An Empirical Study of Public Sector Units in India	p. 255
12 It Governance--Don't Just Lead, Govern: How Top-Performing Firms Govern It	p. 285
13 Strategies for Managing in Difficult Environments--How Cios Manage It During Economic Decline: Surviving and Thriving Amid Uncertainty	p. 309
14 Project Evaluation--Project Retrospectives: Evaluating Project Success, Failure, and Everything in Between	p. 326
15 It and Organizational Performance - Resource-Based View and Competitive Strategy: An Integrated Model of the Contribution of Information Technology to Firm Performance	p. 343
Part 4 Some Current Challenges	p. 367
16 Knowledge Management--Three Knowledge Management Strategies: Knowledge Hierarchies, Knowledge Markets, and Knowledge Communities	p. 373
17 Privacy, Property and Ethics--Conflicts Between Privacy and Property: The Discourse in Personal and Organizational Knowledge	p. 393
18 Enterprise Systems--The Challenges of Implementing "Vanilla" Versions of Enterprise Systems	p. 422
19 Exploring With, and Exploiting, IT--Implementing Enterprise Resource Planning and Knowledge Management Systems in Tandem: Fostering Efficiency and Innovation Complementarity	p. 439
20 "Best" Practice?--The Creation of "Best Practice" Software: Myth, Reality and Ethics	p. 467
21 Outsourcing--Managing Outsourcing: The Life Cycle Imperative	p. 494
22 Offshoring--Twenty Practices for Offshore Sourcing	p. 520
Author index	p. 541
Subject index	p. 545

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