The synchronous trainer's survival guide : facilitating successful live and online courses, meetings, and events

The Synchronous Trainer's Survival Guide is a hands-on resource for enhancing your real-time e-learning sessions. Written by Jennifer Hofmann, a synchronous training leader, it is the first and only book focusing solely on this emerging training method. If you're new to synchronous training, everything you need to know is right here. If you're a seasoned pro the practical tips, tools, and customizable templates in this book will ensure the success of your online training courses, meetings, and events.

Preface	p. ix
Introduction	p. 1
1 An Introduction to the Synchronous Classroom	p. 7
New Versus Older Delivery Methods
The Synchronous Classroom
Synchronous Software
2 Facilitating in the Synchronous Classroom	p. 29
Profile of an Effective Synchronous Trainer
The Synchronous Trainer's Workstation
The Producer
Leader Guides for Trainer/Producer Collaboration
3 Communicating in the Synchronous Classroom	p. 49
Using Visuals
Using Your Voice
Language Tips
Gauging Participation
Using the Collaboration Tools
A Note on Class Size
Rules of Thumb
4 Synchronous Classroom Management	p. 70
Managing Time and Scheduling Issues
Determining the Best Length for a Program
Communicating with Class Participants
Preparing to Facilitate the Class
Using Your Leader Guide Effectively
5 Managing the Technology	p. 83
Creating a Seamless Production
Troubleshooting Technology
6 Working with Synchronous Participants	p. 98
The Participant Experience
Learning How to Learn Online
Ground Rules
The Effective Learning Environment
Participant Guides
7 Synchronous Events	p. 109
eMeetings
Expert Q&A
Webinars
Learning Events
A Final Thought
Appendices	p. 115
A. Synchronous Software Features Checklist	p. 117
B. Synchronous Classroom Management Checklists	p. 121
C. Recommended Resources for Synchronous and Blended e-Learning	p. 125
D. A Glossary of Terms	p. 127
About the Author	p. 133
Index	p. 135
Pfeiffer Publications Guide	p. 141

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