Soaring to Excellence 2005 : Glen Ellyn, Ill.)
Soaring to Excellence (11th : 2005 : Glen Ellyn, Ill.)
Johnson, Debra Wilcox.
Klein, Pam.
College of DuPage. Library Learning Network.
Descriptions of problem behaviors or people, Strategies for dealing with difficult people, and useful phrases for library staff.
Glen Elynn, Ill. : College of DuPage, c2005.
Dealing with difficult people [videorecording]
Dealing with difficult people
Dealing with difficult people
(11th :
Soaring to Excellence 2005
Dealing with difficult people
Soaring to Excellence (11th : 2005 : Glen Ellyn, Ill.)