可借阅:*
图书馆 | 资料类型 | 排架号 | 子计数 | 书架位置 | 状态 | 图书预约 |
---|---|---|---|---|---|---|
正在检索... Science | Book | 153.6 G113S, 1994 | 1 | Stacks | 正在检索... 未知 | 正在检索... 不可借阅 |
链接这些题名
已订购
摘要
摘要
Everyone faces painful conversations--those awkward times when speaking your mind could hurt, insult, or infuriate someone else. But you don't have to be left groping for the right words to say. In his latest guide. Don Gabor offers advice on how to get your thoughts across effectively, yet tactfully.
评论 (1)
《书目》(Booklist)书评
Gabor has composed books, audios, and a video on initiating conversations, talking with loved ones, and making new friends. Now he addresses 101 trying situations and delivers specific responses for the timid and the taciturn. His scenarios range from asking for a raise to canceling the wedding. The speaker's perspectives range from that of employee to supervisor, co-worker to co-worker, spouse to parent. Plenty of general advice on communication fills the early section; but readers will probably go straight to their current problem for specifics. A desk reference "Dear Abby." ~--Denise Perry Donavin
目录
Introduction | p. 11 |
Part I Mastering the art of Tact | |
Chapter 1 Seven Strategies for T-A-C-T-F-U-L Conversations | p. 15 |
Chapter 2 Ten Ways to Boost Your Listening Skills | p. 22 |
Chapter 3 Staying Calm in Difficult Conversations | p. 35 |
Chapter 4 Becoming an Assertive Communicator | p. 48 |
Chapter 5 Coping with Prickly Personalities | p. 58 |
Part II Tactful Talk in the Workplace and Business World | |
Chapter 6 Tactful Ways to Tell Your Boss... | p. 75 |
#1 "I demand a raise!" | |
#2 "You are so unfair!" | |
#3 "These deadlines are absurd!" | |
#4 "I'm not working late again!" | |
#5 "I'm overworked!" | |
#6 "You're never satisfied!" | |
#7 "Quit treating me like a dog!" | |
#8 "Stop harassing me, you pervert!" | |
#9 "I demand a transfer!" | |
#10 "I quit!" | |
Chapter 7 Tactful Ways to Tell the People You Supervise... | p. 91 |
#11 "You talk too much!" | |
#12 "This assignment is all wrong!" | |
#13 "This is not what I call neat work!" | |
#14 "Stop feuding, or I'll fire both of you!" | |
#15 "You've got a lousy attitude!" | |
#16 "I'm breaking my promise to you." | |
#17 "You're not getting a promotion." | |
#18 "I'm not raising your pay one nickel!" | |
#19 "We're eliminating your jobs." | |
#20 "You're fired!" | |
Chapter 8 Tactful Ways to Tell Your Coworkers... | p. 106 |
#21 "Not an invitation to another boring party!" | |
#22 "Your constant jabbering drives me crazy!" | |
#23 "I'm not your personal answering service!" | |
#24 "Your cigarette smoke stinks!" | |
#25 "Quit griping about our boss!" | |
#26 "Keep your hands off my desk!" | |
#27 "I can't do my job and your job too!" | |
#28 "I'm not going to lie for you!" | |
#29 "You're not my supervisor, so don't boss me around!" | |
#30 "Stop playing your competitive games." | |
#31 "I'm not a mind reader!" | |
#32 "Stop talking behind my back!" | |
Chapter 9 Tactful Ways to Tell Sales and Business Associates... | p. 122 |
#33 "I don't want to buy anything!" | |
#34 "I'm not contributing any more money." | |
#35 "This meal is unacceptable!" | |
#36 "You broke it--you fix it!" | |
#37 "I demand my money back!" | |
#38 "I expect a perfect job!" | |
#39 "I'm not paying for this job until it's done right!" | |
#40 "Your advice was dead wrong!" | |
#41 "Pay your bill, or else!" | |
Part III Tactful Talk in Your Personal Relationships | |
Chapter 10 Tactful Ways to Tell Your Friends... | p. 139 |
#42 "Don't hog the conversation!" | |
#43 "I damaged something of yours." | |
#44 "I don't want to hear all your problems." | |
#45 "You need professional help." | |
#46 "We weren't meant to be roommates." | |
#47 "I spilled the beans!" | |
#48 "I'm angry! You hurt my feelings!" | |
#49 "I'm glad you got a divorce!" | |
#50 "I'm dating your former boyfriend (girlfriend)." | |
#51 "I'd like a date with you." | |
#52 "I want to be more than just friends." | |
Chapter 11 Tactful Ways to Tell Your Date, Sweetheart, or Fiance... | p. 153 |
#53 "I want to know if you are available for a relationship." | |
#54 "I'm breaking our date." | |
#55 "Let's have sex!" | |
#56 "Get your hands off me!" | |
#57 "I hope you're healthy." | |
#58 "I have a dark secret." | |
#59 "I'm not ready to have sex with you." | |
#60 "You're not my type." | |
#61 "I'm breaking up with you." | |
#62 "We ought to get married." | |
#63 "The marriage is off!" | |
Chapter 12 Tactful Ways to Tell Your Spouse... | p. 170 |
#64 "You're taking me for granted." | |
#65 "I need help around the house!" | |
#66 "Get a job!" | |
#67 "You need to lose weight!" | |
#68 "Our marriage needs some spark." | |
#69 "Don't make family decisions without talking to me first!" | |
#70 "I'm having an affair." | |
#71 "I'm leaving you." | |
Chapter 13 Tactful Ways to Tell Your Kids... | p. 184 |
#72 "I made a mistake." | |
#73 "You should have done it my way!" | |
#74 "You never do anything right!" | |
#75 "Finish your homework!" | |
#76 "I don't like your friends!" | |
#77 "Don't do it." | |
#78 "You've got a drug problem." | |
#79 "Shape up or ship out!" | |
#80 "Your father (mother) and I are getting a divorce." | |
#81 "This is my new friend." | |
#82 "I'm getting remarried." | |
#83 "Grandma's gone forever." | |
Chapter 14 Tactful Ways to Tell Your Parents... | p. 203 |
#84 "Quit treating me like a kid!" | |
#85 "Don't tell me how to run my life!" | |
#86 "I'd like to borrow some money." | |
#87 "My marriage is over." | |
#88 "Don't marry her!" | |
#89 "I'm marrying someone of another faith." | |
#90 "I'm gay." | |
#91 "We want to put you in a retirement home." | |
Chapter 15 Tactful Ways to Tell Your Relatives... | p. 220 |
#92 "Mind your own business!" | |
#93 "Stop making nasty comments about my spouse!" | |
#94 "This gift is truly awful!" | |
#95 "I don't want to compete with you anymore." | |
#96 "You can't stay here!" | |
#97 "Please leave tomorrow." | |
#98 "No, I can't help you." | |
#99 "Our kid is on drugs." | |
#100 "You're embarrassing the whole family." | |
#101 "Let's stop this feuding once and for all." | |
Conclusion | p. 239 |