《书目》(Booklist)书评

Overcoming resistance to change is a frequent topic in management literature, but writers tend to overlook the fact that people deal with change in different ways. Bishop, president of the consulting firm of Chicago Change Partners, has been a senior human resources executive at several major companies. He addresses head-on the varying ways in which individuals respond to and cope with change, identifying four categories of personal change capacity: those individuals who thrive on change, those who are happy to provide support and willing to accept some new challenges, those who perform well but are uncomfortable with change, and those "whose resistance to change is so strong that the company may be better off without them!" He describes five factors that must be considered in assessing an individual's capacity to change, advises on creating a profile for each individual, and shows how to determine overall group capacity for change and analyze weak links. Bishop also recommends the creation of a development and coaching plan and defines the roles of leaders at all levels of an organization. --David Rouse