Competent Communication
TITLE_DISPLAY:
Competent Communication
出版信息:
New York : St. Martin's Press, c1995
格式:
图书
物理描述:
xxiii, 626, [10, 13, 12] p. : ill. ; 24 cm.
主题词汇:
附加著者:
ISBN:
9780312040574
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目录
Chapter 1 Communication: Essential Human Behavior |
We Must Communicate: The Functional Perspective |
Expressing Affiliation |
Achieving Goals |
Influencing Others |
How We Communicate |
Characteristics of Communication |
Communication is Symbolic |
Communication Requires a Shared Code |
Communication is Linked to Culture |
Communication Need Not Be Intentional |
Communication Occurs Through Various Channels |
Communication is Transactional |
Assessing Communicative Value |
Communicating Competently |
Competent Communication is Process-Oriented |
Competent Communication is Appropriate and Effective |
Appropriate Behavior |
Effective Behavior |
Competent Communication Involves Communication Skills |
Modeling Communication |
The Linear Model |
The Interaction Model |
The Competent Communication Model |
The Communicators |
The Relational Context |
The Situational Context |
The Cultural Context |
The Study of Communication |
Chapter 2 Perceiving the Self and Others |
Perception: Making Sense of Your World |
Selecting Information |
Schemas: Organizing Perceptions |
The Functions of Schemas |
Challenges with Schemas and Perception |
Mindlessness |
Selective perception |
Undue Influence |
Attributions: Interpreting Your Perceptions |
Perceiving the Self and Others in a Diverse World |
The Cultural Context |
Perceptual Barriers |
Narrow Perspective |
Stereotyping and Prejudice |
Removing Perceptual Barriers |
Cognition: Perceiving Ourselves |
Self-Concept: Who You Think You Are |
Self-Esteem: How You Feel About Yourself |
Self-Efficacy: Assessing Your Own Abilities |
Interpreting Events |
Self-fulfilling Prophecies |
Assessing Our Perceptions of Self |
Self-Actualization |
Self-Adequacy |
Self-Denigration |
Behavior: Managing Our Identities |
Self-Presentation |
Self-Disclosure |
Managing the Self Online |
Chapter 3 Language and Communication |
The Nature of Language |
Language is Symbolic |
Words Have Multiple Meanings |
Thought Informs Language |
Language is Ruled by Grammar |
Language is Bound by Context |
The Functions of Language |
Using Language to Influence Others |
Using Language to Share Information |
Using Language to Express Feelings |
Using Language to Express Creativity |
Using Language to Manage Conversations and Relationships |
Problems with Language |
Abstraction and Meaning |
Situation and Meaning |
The Limits of Labeling |
The Dangers of Biased Language |
Confusing Facts, Opinions and Inferences |
Language in Context |
The Relational Context |
The Situational Context |
Culture as Context |
Culture, Words, and Thought |
High- and Low-Context Cultures |
Gender and Language |
Geography and Language |
Accommodation |
Technology as Context |
Chapter 4 Nonverbal Communication |
The Nature of Nonverbal Communication |
Nonverbal Behavior is Communicative |
Nonverbal Communication is often Spontaneous and Unintentional |
Nonverbal Communication is Ambiguous |
Nonverbal Communication is More Believable than Verbal Communication |
Functions of Nonverbal Communication |
Reinforcing Verbal Messages |
Substituting Verbal Messages |
Contradicting Verbal Messages |
Regulating Interactions |
Creating Immediacy |
Deceiving Others |
Codes of Nonverbal Communication |
Gestures and Body Movements |
Facial Expressions |
Eye Behavior |
Voice |
Physical Appearance |
Space and Environment |
Proxemics |
Territoriality |
Environment |
Touch |
Time |
Influences on Nonverbal Communication |
Culture |
Mediated Nonverbal Communication |
The Situational Context |
Chapter 5 Listening |
How We Listen |
Listening is a Process |
Personal Listening Preferences |
Why We Listen |
Meeting Listening Goals |
Informational Listening |
Critical Listening |
Empathetic Listening |
Appreciative Listening |
The Value of Listening Well |
Listening Helps Your Career |
Effective Listening Saves Time and Money |
Effective Listening Creates Opportunities |
Effective Listening Strengthens Relationships |
Listening Challenges |
Environmental Factors |
Hearing Challenges |
Multitasking |
Boredom and Overexcitement |
Attitudes About Listening |
Talking Seems More Powerful Than Listening |
Overconfidence and Laziness |
Listening Apprehension |
Unethical Listening Behaviors |
Defensive Listening |
Selective Listening |
Selfish Listening |
Hurtful Listening |
Pseudolistening |
Listening in Context |
The Relational and Situational Contexts |
The Cultural Context |
Technology as Context |
Chapter 6 Developing and Maintaining Relationships |
Types of Interpersonal Relationships |
Family |
Friendship |
Romantic Relationships |
Online Relationships |
Why We Form Relationships |
Functions of Relationships |
Companionship |
Stimulation |
Achieving Goals |
Interpersonal Attraction |
Proximity |
Physical Attraction |
Similarity |
Managing Relationship Dynamics |
Costs and Rewards |
Reducing Uncertainty |
Monitoring Strategies |
Proactive Strategies |
Indirect Strategies |
Dialectical Tensions |
Autonomy-Connection |
Openness-Closedness |
Predictability-Novelty |
Self-Disclosure and Interpersonal Relationships |
Social Penetration Theory |
Communication Privacy Management |
Strategic Topic Avoidance |
Stages of a Relationship |
Initiating |
The Exploratory Stage |
The Intensification Stage |
The Stable Stage |
The Declining Stage |
Uncertainty Events |
Interference |
Unmet Expectations |
Relationship Repair |
The Termination Stage |
Reconciliation |
Chapter 7 Managing Conflict in Relationships |
A Understanding Conflict |
Unproductive Conflict |
Productive Conflict |
Productive Conflict Fosters Healthy Debate |
Productive Conflict Leads to Better Decision Making |
Productive Conflict Spurs Relationship Growth |
Conflict Triggers |
Inaccurate Perceptions |
Unbalanced Costs and Rewards |
Incompatible Goals |
Provocation |
Influences Affecting Conflict |
Power Dynamics |
Attitudes Toward Conflict |
Communication Climate |
Culture and Conflict |
Communication Channel |
Strategies for Managing Conflict |
Escapist Strategies |
Challenging Strategies |
Cooperative Strategies |
Focus on Issues |
Debate and Argument |
Considering Options and Alternatives |
Consider the Importance of the Outcome |
Reassure your Partner |
Conflict Outcomes |
Compromise |
Win-Win |
Lose-Lose |
Separation |
Allocation of Power |
Chapter 8 Communicating in Groups |
Understanding Groups |
Characteristics of Groups |
Group Development |
Forming |
Storming |
Norming |
Performing |
Adjourning |
Group Size and Communication |
Size and Complexity |
Size and the Formation of Cliques and Coalitions |
Group Size and Social Loafing |
Group Networks |
Types of Networks |
Changing the Shape of a Network |
Additional Factors Affecting Group Communication |
Interdependence |
Cohesion |
Group Climate |
Norms |
Roles |
Task Roles |
Social Roles |
Antigroup Roles |
Role Conflict |
Clarity of Goals |
Groupthink and Conflict |
Individual Differences |
Cultural Factors |
Communication Apprehension |
Chapter 9 Leadership and Decision Making in Groups |
Understanding Group Leadership |
Five Sources of Power Shared Leadership |
Leadership Styles |
Directive |
Participative |
Supportive |
Achievement-oriented |
Competence and Ethics |
Culture and Leadership |
Masculine and Feminine Leadership Context and Power Distance |
Decision Making in a Group |
Forces That Shape a GroupâÇÖs Decision |
St. Martin's Press,
图书
O'Hair, Dan.
1995
9780312040574
New York : St. Martin's Press, c1995
SD_ILS:707814
P 90 C63467 1995
Competent Communication
Competent Communication
Competent Communication
Competent Communication
O'Hair, Dan.
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