Competent Communication
TITLE_DISPLAY:
Competent Communication
Informations de publication:
New York : St. Martin's Press, c1995
Format de document:
Livres
Description matérielle:
xxiii, 626, [10, 13, 12] p. : ill. ; 24 cm.
Terme de vedette-matière:
Vedette secondaire auteur:
Numéro international normalisé des livres (ISBN):
9780312040574
Disponible:*
Bibliothèque | Type de document | Numéro de cote topographique | Nombre d'enregistrements enfants | Emplacement | Statut | Réservations du document |
|---|---|---|---|---|---|---|
Recherche en cours... Science | Book | P 90 C63467 1995 | 1 | Stacks | Recherche en cours... Inconnu | Recherche en cours... Indisponible |
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Table des matières
| Chapter 1 Communication: Essential Human Behavior |
| We Must Communicate: The Functional Perspective |
| Expressing Affiliation |
| Achieving Goals |
| Influencing Others |
| How We Communicate |
| Characteristics of Communication |
| Communication is Symbolic |
| Communication Requires a Shared Code |
| Communication is Linked to Culture |
| Communication Need Not Be Intentional |
| Communication Occurs Through Various Channels |
| Communication is Transactional |
| Assessing Communicative Value |
| Communicating Competently |
| Competent Communication is Process-Oriented |
| Competent Communication is Appropriate and Effective |
| Appropriate Behavior |
| Effective Behavior |
| Competent Communication Involves Communication Skills |
| Modeling Communication |
| The Linear Model |
| The Interaction Model |
| The Competent Communication Model |
| The Communicators |
| The Relational Context |
| The Situational Context |
| The Cultural Context |
| The Study of Communication |
| Chapter 2 Perceiving the Self and Others |
| Perception: Making Sense of Your World |
| Selecting Information |
| Schemas: Organizing Perceptions |
| The Functions of Schemas |
| Challenges with Schemas and Perception |
| Mindlessness |
| Selective perception |
| Undue Influence |
| Attributions: Interpreting Your Perceptions |
| Perceiving the Self and Others in a Diverse World |
| The Cultural Context |
| Perceptual Barriers |
| Narrow Perspective |
| Stereotyping and Prejudice |
| Removing Perceptual Barriers |
| Cognition: Perceiving Ourselves |
| Self-Concept: Who You Think You Are |
| Self-Esteem: How You Feel About Yourself |
| Self-Efficacy: Assessing Your Own Abilities |
| Interpreting Events |
| Self-fulfilling Prophecies |
| Assessing Our Perceptions of Self |
| Self-Actualization |
| Self-Adequacy |
| Self-Denigration |
| Behavior: Managing Our Identities |
| Self-Presentation |
| Self-Disclosure |
| Managing the Self Online |
| Chapter 3 Language and Communication |
| The Nature of Language |
| Language is Symbolic |
| Words Have Multiple Meanings |
| Thought Informs Language |
| Language is Ruled by Grammar |
| Language is Bound by Context |
| The Functions of Language |
| Using Language to Influence Others |
| Using Language to Share Information |
| Using Language to Express Feelings |
| Using Language to Express Creativity |
| Using Language to Manage Conversations and Relationships |
| Problems with Language |
| Abstraction and Meaning |
| Situation and Meaning |
| The Limits of Labeling |
| The Dangers of Biased Language |
| Confusing Facts, Opinions and Inferences |
| Language in Context |
| The Relational Context |
| The Situational Context |
| Culture as Context |
| Culture, Words, and Thought |
| High- and Low-Context Cultures |
| Gender and Language |
| Geography and Language |
| Accommodation |
| Technology as Context |
| Chapter 4 Nonverbal Communication |
| The Nature of Nonverbal Communication |
| Nonverbal Behavior is Communicative |
| Nonverbal Communication is often Spontaneous and Unintentional |
| Nonverbal Communication is Ambiguous |
| Nonverbal Communication is More Believable than Verbal Communication |
| Functions of Nonverbal Communication |
| Reinforcing Verbal Messages |
| Substituting Verbal Messages |
| Contradicting Verbal Messages |
| Regulating Interactions |
| Creating Immediacy |
| Deceiving Others |
| Codes of Nonverbal Communication |
| Gestures and Body Movements |
| Facial Expressions |
| Eye Behavior |
| Voice |
| Physical Appearance |
| Space and Environment |
| Proxemics |
| Territoriality |
| Environment |
| Touch |
| Time |
| Influences on Nonverbal Communication |
| Culture |
| Mediated Nonverbal Communication |
| The Situational Context |
| Chapter 5 Listening |
| How We Listen |
| Listening is a Process |
| Personal Listening Preferences |
| Why We Listen |
| Meeting Listening Goals |
| Informational Listening |
| Critical Listening |
| Empathetic Listening |
| Appreciative Listening |
| The Value of Listening Well |
| Listening Helps Your Career |
| Effective Listening Saves Time and Money |
| Effective Listening Creates Opportunities |
| Effective Listening Strengthens Relationships |
| Listening Challenges |
| Environmental Factors |
| Hearing Challenges |
| Multitasking |
| Boredom and Overexcitement |
| Attitudes About Listening |
| Talking Seems More Powerful Than Listening |
| Overconfidence and Laziness |
| Listening Apprehension |
| Unethical Listening Behaviors |
| Defensive Listening |
| Selective Listening |
| Selfish Listening |
| Hurtful Listening |
| Pseudolistening |
| Listening in Context |
| The Relational and Situational Contexts |
| The Cultural Context |
| Technology as Context |
| Chapter 6 Developing and Maintaining Relationships |
| Types of Interpersonal Relationships |
| Family |
| Friendship |
| Romantic Relationships |
| Online Relationships |
| Why We Form Relationships |
| Functions of Relationships |
| Companionship |
| Stimulation |
| Achieving Goals |
| Interpersonal Attraction |
| Proximity |
| Physical Attraction |
| Similarity |
| Managing Relationship Dynamics |
| Costs and Rewards |
| Reducing Uncertainty |
| Monitoring Strategies |
| Proactive Strategies |
| Indirect Strategies |
| Dialectical Tensions |
| Autonomy-Connection |
| Openness-Closedness |
| Predictability-Novelty |
| Self-Disclosure and Interpersonal Relationships |
| Social Penetration Theory |
| Communication Privacy Management |
| Strategic Topic Avoidance |
| Stages of a Relationship |
| Initiating |
| The Exploratory Stage |
| The Intensification Stage |
| The Stable Stage |
| The Declining Stage |
| Uncertainty Events |
| Interference |
| Unmet Expectations |
| Relationship Repair |
| The Termination Stage |
| Reconciliation |
| Chapter 7 Managing Conflict in Relationships |
| A Understanding Conflict |
| Unproductive Conflict |
| Productive Conflict |
| Productive Conflict Fosters Healthy Debate |
| Productive Conflict Leads to Better Decision Making |
| Productive Conflict Spurs Relationship Growth |
| Conflict Triggers |
| Inaccurate Perceptions |
| Unbalanced Costs and Rewards |
| Incompatible Goals |
| Provocation |
| Influences Affecting Conflict |
| Power Dynamics |
| Attitudes Toward Conflict |
| Communication Climate |
| Culture and Conflict |
| Communication Channel |
| Strategies for Managing Conflict |
| Escapist Strategies |
| Challenging Strategies |
| Cooperative Strategies |
| Focus on Issues |
| Debate and Argument |
| Considering Options and Alternatives |
| Consider the Importance of the Outcome |
| Reassure your Partner |
| Conflict Outcomes |
| Compromise |
| Win-Win |
| Lose-Lose |
| Separation |
| Allocation of Power |
| Chapter 8 Communicating in Groups |
| Understanding Groups |
| Characteristics of Groups |
| Group Development |
| Forming |
| Storming |
| Norming |
| Performing |
| Adjourning |
| Group Size and Communication |
| Size and Complexity |
| Size and the Formation of Cliques and Coalitions |
| Group Size and Social Loafing |
| Group Networks |
| Types of Networks |
| Changing the Shape of a Network |
| Additional Factors Affecting Group Communication |
| Interdependence |
| Cohesion |
| Group Climate |
| Norms |
| Roles |
| Task Roles |
| Social Roles |
| Antigroup Roles |
| Role Conflict |
| Clarity of Goals |
| Groupthink and Conflict |
| Individual Differences |
| Cultural Factors |
| Communication Apprehension |
| Chapter 9 Leadership and Decision Making in Groups |
| Understanding Group Leadership |
| Five Sources of Power Shared Leadership |
| Leadership Styles |
| Directive |
| Participative |
| Supportive |
| Achievement-oriented |
| Competence and Ethics |
| Culture and Leadership |
| Masculine and Feminine Leadership Context and Power Distance |
| Decision Making in a Group |
| Forces That Shape a GroupâÇÖs Decision |
St. Martin's Press,
Livres
O'Hair, Dan.
1995
9780312040574
New York : St. Martin's Press, c1995
SD_ILS:707814
P 90 C63467 1995
Competent Communication
Competent Communication
Competent Communication
Competent Communication
O'Hair, Dan.
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