101 ways to improve your communication skills instantly
Title:
101 ways to improve your communication skills instantly
Author:
Publication Information:
Alexandria, Va. : GoalMinds, c1999.
Format:
Books
Carrier Type:
xii, 110 p. : ill. ; 22 cm.
Added Author:
ISBN:
9780966141498
Available:*
Library | Material Type | Call Number | Child Count | Shelf Location | Status | Item Holds |
---|---|---|---|---|---|---|
Searching... Science | Book | 658.452 C754O 1999 | 1 | Stacks | Searching... Unknown | Searching... Unavailable |
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Summary
Summary
Have you ever embarrassed yourself by making a grammatical error in an important interview or conversation? Crisp how-to tips and techniques are presented bullet style for beginners and pros alike. Discover your strong points and areas that need attention. Learn what works and what's holding you back. Works in the boardroom as well as the bedroom for improved results.
Table of Contents
Part I Communication | |
Speaking | p. 1 |
Know What You Want to Say | |
Control Fear | |
Stop Talking and Listen | |
Think Before You Talk | |
Believe in Your Message | |
Repeat Major Points | |
Find Out What Your Listener Wants | |
Techniques | p. 8 |
Define Acronyms | |
Reduce Jargon | |
Level Objections | |
Use Humor | |
Use Anecdotes and Stories | |
Ask for Feedback | |
Increase Your Vocabulary | |
Eliminate Audible Pauses | |
Enunciate Clearly | |
Practice Pronouncing Words Properly | |
Exercise Tongue, Jaws, and Lips | |
Make Eye Contact | |
Gesture | |
Pause | |
Speak More Slowly | |
Speak Faster | |
Vary Your Volume | |
Watch Your Tone | |
Record Your Voice | |
Listening | p. 27 |
Prepare to Listen | |
Focus on the Speaker | |
Screen Out Distractions | |
Concentrate on the Message | |
Listen to Tapes While You Commute | |
Speaking and Listening | p. 32 |
Ask Questions | |
Avoid Daydreaming | |
Accept Accents | |
Use Mind-Mapping | |
Interview | |
Complaints | |
Telephone | |
Attend a Toastmasters Meeting | |
Part II Speaking and Writing | |
Key Points | p. 40 |
Write a Purpose Statement | |
Use an Outline | |
Transfer Negative Emotions to Paper | |
Get to the Point Quickly | |
Explain Abstract Words | |
Use Absolutes and Generalities Sparingly | |
Ask for What You Want | |
Use Active Verbs | |
Use Gender Neutral Language | |
Cite Source of Statistical Data | |
Illustrate with Personal Examples | |
Express Emotion | |
Keep It Simple | |
Paint Verbal Pictures | |
Be Concise | |
Support Statements with Details | |
Watch Semantics | |
Quote Authorities | |
Consult Experts | |
Suppress Emotion | |
Writing | p. 60 |
Keep a Journal | |
Take Notes | |
Write Personal Notes | |
Write More Effective Business Letters | |
Use Short Sentences | |
Communicate Online | |
Part III General Tips | |
Reading | p. 66 |
Read | |
Keep Up with Current Events | |
Read Something Inspirational | |
Use the Internet | |
Nonverbal | p. 70 |
Presence | |
Give Nonverbal Cues | |
Check Your Posture | |
Dress Appropriately | |
Smile | |
Touch | |
Shake Hands Properly | |
Attitude | p. 77 |
Intend to Improve | |
Visualize | |
Be Flexible | |
Be Likable | |
Commit to Being Truthful | |
Empathize | |
Don't Take Yourself Too Seriously | |
Eliminate Negative Feelings | |
Be Receptive to New Ideas | |
Take Responsibility | |
Respect the Other Person's Point of View | |
Recognize the Impact of Stress on Communication | |
Be Real | |
Check Your Attitude | |
Behavioral | p. 91 |
Laugh | |
Use Good Manners | |
Recognize Manipulative Behavior | |
Recognize Condescending Manners | |
Avoid Words that Hurt | |
Change Abrasive Behavior | |
Handle Disagreements with Tact | |
Miscellaneous | p. 98 |
Organize Productive Meetings | |
Consider Experience Level | |
Understand the Importance of Timing | |
Present a Good Personal Image | |
About the Authors | p. 102 |
For Further Reading | p. 104 |
Index | p. 106 |
GoalMinds,
Books
Condrill, Jo.
Condrill, Jo.
Bough, Bennie.
1999
9780966141498
Alexandria, Va. : GoalMinds, c1999.
SD_ILS:702059
658.452 C754O 1999
101 ways to improve your communication skills instantly
101 ways to improve your communication skills instantly
101 ways to improve your communication skills instantly
One hundred one ways to improve your communication skills instantly
101 ways to improve your communication skills instantly
Condrill, Jo.
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