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Library | Material Type | Call Number | Child Count | Shelf Location | Status | Item Holds |
|---|---|---|---|---|---|---|
Searching... Central | Book | 158 CHARLES | 1 | Stacks | Searching... Unknown | Searching... Unavailable |
Searching... Central | Book | 158 CHA | 1 | Stacks | Searching... Unknown | Searching... Unavailable |
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Summary
Summary
If youre mad as hell and not going to take it any longer, take a look at this book. Road rage, death threats, teen violence, explosive aggression on television and radio. Its North Americas anger epidemic and no one is immune. Written by an expert on teamwork and communication, this intriguing look at anger and its causes touches on the ten areas most responsible for societal conflict and uncontrolled rage, and shows readers how to overcome them by resisting angry impulses.
Reviews (1)
Publisher's Weekly Review
A motivational speaker and workplace consultant, Charles confronts the problem of increasing incivility, which she calls "cultural crankiness." Although she ambitiously seeks to advise readers on everything from relationships and parenting to the challenge of adapting to technology and new business strategies, her self-help book is best appreciated in small doses. Drawing her lessons from the simplicity movement and other popular trends, such as the defining of one's life "mission," she identifies 10 main sources of stress: time constraints, communication overload, emotional distance, money concerns, competition, customer contact, technology, change, aging and the complexity of life. In a "Cranky Quiz" for each trend, Charles lays outÄand sometimes stretches outÄits components. For example, the quiz on "communications overload" addresses 10 separate problem areas, several of which involve watching TV (e.g., watching talk shows vs. political talk shows vs. commercials, etc.). In what amounts to information overload, Charles goes on to offer "anti-crankiness alternatives" for each sub-item. Suggestions that might be practical, straightforward or entertaining often get lost in the onslaught. Charles's style is relentlessly energetic and colloquial, though weighed down by gimmicky language. The reader may be able to mine some entertaining and useful ideas from individual chapters, but the effect of the whole can make one, well, cranky. (Oct.) (c) Copyright PWxyz, LLC. All rights reserved
Table of Contents
| Introduction | p. 1 |
| 1 The Whining Turns to a Roar | p. 9 |
| 2 Compressed Time: Feed the Rush | p. 27 |
| 3 Communication Overload: Too Much, Too Often | p. 59 |
| 4 dis-Connectedness: We're Linked to Each Other but Are We Connected? | p. 90 |
| 5 Cost: Poor, Broke, and Paying the Price | p. 126 |
| 6 Competition: A Multitude of Demands Among Dwindling Resources | p. 157 |
| 7 Customer Contact: More People Than We Can Handle, More Pressure Than We Need | p. 191 |
| 8 Computers: The Technology Takeover | p. 222 |
| 9 Change: More Change Than We Want, Less Change Than We Need | p. 253 |
| 10 Coming of Age: Old Youths and Young Elders | p. 283 |
| 11 Complexity: New Ways, Old Rules, Multiple Roles | p. 315 |
| 12 Getting a Life: The Quizzes Are Over, Get Ready for the Final | p. 346 |
| 13 The Emergency Department: Where to Go When All Else Fails | p. 360 |